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SERVICE SOFTWARE ENGINEER
The resource will be in charge of:
- Support customers by telephone or via remote connection for the analysis of reported anomalies, intervening, if necessary, at customer plants in Italy and abroad.
- Carry out interventions in support of operating technicians for ordinary and extraordinary maintenance on robot cells and AGV/LGV automatic trolleys at customers' plants in Italy and abroad.
- Develop PLC/Robot software for possible machine upgrades.
- Drafting intervention reports.
- Proactively report possible system improvements and opportunities for new after-sales services to the After Sales Manager.
- The resource will take part in the training courses promoted by BM Group Polytec in order to deepen and improve their skills in the field.
- Borgo Chiese (TN) (Headquarters, production of switchboards and robot islands, testing and verification, software development offices, electrical and mechanical design).
- Calvagese (BS) (after the training period in Borgo Chiese).
- Willingness to undertake short and frequent assignments in Italy and abroad.
- Basic knowledge of KOP/Ladder language and industrial PLCs.
- Basic knowledge of programming with structured text language (e.g. C).
- Previous experience as an installation technician for production systems/machines will be considered an advantage.
- Good knowledge of the English language.
- Good ability to read circuit diagrams and technical documentation.
- Good knowledge of the Office package.
- Excellent stress resistance, interpersonal skills and operational flexibility complete the profile.
- Equipment: Smartphone and PC.
- Shared apartment/hotel for non-residents during training period at the Borgo Chiese headquarters.
- Technical, linguistic, and managerial training.
- Opportunity to work for a rapidly growing international group in the field of robotics and industrial automation.
- Opportunity to grow and improve the job position, aspiring over the years to acquire responsibilities within the company.
- Opportunity to travel and meet new people from different linguistic and cultural backgrounds.
- Opportunity to take part in innovative research and development activities.
- RAL to be defined based on the professional profile.
- The job offer is aimed at both sexes (law 903/77).
- Information on the treatment of personal data (2016/679 GDPR): https://bmgroup.com/wp-content/uploads/2024/03/Informativa-Candidati_Contitolarita-BM-Group-v.23.03.24.pdf
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